Got Questions? We’ve Got Answers!
Is there a control panel or some other utility to manage my website?
Yes, Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. All of Our hosting accounts feature the same control panel, which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
Can I monitor my disk space and bandwidth usage?
Yes. You can monitor disk space and bandwidth usage from within your control panel.
How long does it take to set up a new account?
New accounts are normally set up within 24 hours from the time we receive your application. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.
Can I upgrade my account if I need to?
Yes. You can upgrade or downgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved. You can upgrade or downgrade your account by submitting a support ticket.
How do I transfer files to my website?
Files must be transferred to the Web server via File Transport Protocol (FTP) software (such as FileZilla) or your control panel”s web-based File Manager.
Will I have unlimited access to update and make changes to my pages?
You have unlimited access via FTP and the web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your files on your own computer and upload files to your website at your leisure.
Can I have additional domain names point to the same hosting account?
You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1folder/, domain2.com to /domain2folder/).
How is billing handled?
Depending on the plan, you have your choice of monthly, quarterly, or annually billing. By default your hosting fees will be automatically set to monthly billing. If you prefer to change the billing frequency, please open a support ticket.
Who is responsible for the server hardware?
MediaBrella guarantees the parts on all of the servers with no cost to the client, regardless of hosting plan. Hardware repair/replacement will begin immediately upon identification of a problem. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup disks (time frame depends on size of disk).
What is your uptime guarantee?
MediaBrella guarantees a 99.9% uptime excluding scheduled maintenances and prior notified upgrades. Our network combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.
Do you force advertising on my website?
No, we do not advertise on your website. Once you”re approved for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.
Do you offer Windows based hosting?
Not at this time. MediaBrella currently runs all Linux based servers.